Testimonials

My mother was a resident at Timken Grange for 20-months. Her care during that time was consistently excellent, there were some issues around laundry, but these were always resolved pleasantly and swiftly. My mother had vascular dementia and gradually deteriorated becoming more unwell. During the last few weeks of her life, the care and kindness she received knew no bounds. The staff team were absolutely incredible and helped to make her last few weeks as easy as possible for both her and us the family. If I was dying and I couldn’t be looked after at home, I would move into this home, providing it was still the same staff. The only bump in the road came from some of the nurses who came from outside the home to treat my mother, and some of them did not listen to the care staffs’ request re medication, which I found difficult, as the care staff were with mother 24-hours a day, not just coming in for 20 minutes each day. I cannot recommend this home highly enough!

The quality of the care given by the staff is excellent. Mum is well looked after, and her complex medication is always delivered on time. If I phone with a question, there is always someone available to speak to me and deal with any concerns. The staff have made it possible for visits in these difficult times, providing a perspex screen in the garden room, thank you.

My mum has been in Timken Grange since January 2020. Having been a challenging year with COVID 19, the staff have always been approachable, helpful and very understanding throughout this period of time. We have found it very hard since March with COVID and not being able to visit at the beginning with the first lockdown, but the care home have gone the extra mile to make it possible for secure visit’s to take place so we can see our mum/nan, I can honestly say if I ever needed reassurance about my mum the staff were always on hand 24hrs a day. The staff and the lifestyle team have been wonderful, positive and cheerful throughout. We as a family just wanted my mum to be cared for, respected and looked after. And the home has excelled themselves. And we are looking forward as a family to being able to visit soon and have lunch/tea with her in 2021.

We as a family are delighted to share our findings for the remarkable care home Timken. We recently placed my Mother-in-law within their care and are completely bowled over with how splendid it is. Mum was reluctant to give up her own home initially and with the warm welcome and support of the magnificent staff, the transition has been painless.The staff have gone above and beyond to ensure that Mum has settled in despite restrictions of COVID. It is a dazzling beacon of wonderfulness with delicious and nutritious food even a glass of wine if wanted. It is immaculate and high-quality fittings to all rooms. An abundance of activities that are personalised to Mum. Hairdressers on site. GP just across the car park. A cinema, and so the list goes on. If you are looking to find the ultimate care package for a loved one, please stop and look at this one, it has it all.

Having extensive experience visiting relatives in other care homes, Timken Grange stands head and shoulders above the rest. The staff show such compassion for residents and from the first moment I visited, I was struck by the sound of laughter. During the recent pandemic, I have been in awe of the team, going above and beyond to keep our loved ones safe, working tirelessly under enormous pressure. With visiting not possible, the team installed new technology and increased communications with families, doing everything they can to keep us in touch with loved ones, and them with the outside world. The Lifestyle Team are ingenious in their invention of activities designed to entertain the residents – this didn’t stop during the pandemic, they just had to think more creatively! When we can visit safely again, I look forward to joining my cousin for lunch or tea – Timken has lots of cosy corners for private conversations and guests are always made to feel welcome.

During the COVID-19 period, the staff at the home have all remained positive, cheerful and have worked to the very best standards to make my mother's continued stay enjoyable and fulfilled. They have worked to keep my mum informed, occupied, interested and cared for as well as doing their very best to keep her safe from infection. They have used IT to keep us in touch and to continue to deliver some of the activities. Thank you to all.

An all-round pleasant experience. At 85 if I get to the stage where I am unable to care for myself I will book into Timken Grange.

What a lovely home, clean, bright, bustling with life and stimulation. Lots of staff, all engaging. How nice it is to see my friend settled. Thank you Timken Grange.

The home is extremely comfortable and staff are all excellent. My dad is happy to be here and we have peace of mind.

From the minute we walked in we knew that Timken Grange was the Care Home for my 95-year-old Mother. We first visited without an appointment and were welcomed and shown around the entire Home. There were no unpleasant odours and the atmosphere was both friendly and welcoming. The residents' bedrooms are clean, spacious and tastefully decorated. The home offers a cinema room and a beautiful tea room. The food is of an extremely high standard with several choices for each meal. Everything is included in the monthly cost including taking residents for appointments, hairdressing in the home's salon, chiropody and trips organised by the wonderful activity staff. Relatives are welcome at any time and are offered complimentary drinks and meals if requested. All staff from owners, management, carers and all the support team treat residents with the utmost dignity, respect and patience and I have always been regularly contacted with any concerns. I would recommend Timken Grange without reservation.